Reception Manager

This Reception Manager role in Business Review Meeting is focused on ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact. It would suit someone who can bring ensure that all guests enquiries, requests, and complaints dealt in an efficient and professional manner to the role.

Known job details

• Location: Business Review Meeting
• Ensure that Reception teams have effective handovers taking at the beginning and end of the shift.

Likely focus of the role

• Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact.
• Ensure to be the first point of contact for the guests seeking managerial attention.
• Ensure that Reception team members are achieving department budgeted revenue targets as outlined in Business Review Meeting (BRM).

Requirements mentioned

• Hotel PMS experience, ideally Opera PMS.