Reception Team Member

The Reception Team Member position centres on crowne Plaza Reading is 1 hour's drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks. It would suit someone who can bring to assist colleagues and other members of staff to create teamwork and quality service through communication to the role.

Who the work supports

Free meals on duty saving you over £1000 per year. 50% discounts on Food & Beverage across all IHG hotels.

How support shows up

Crowne Plaza Reading is 1 hour's drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks. Strive as a team to exceed departmental targets including financial, guest review, loyalty enrolment, and loyalty recognition. To ensure that any special requests made by guests are followed through with respective department.

The approach that fits

To assist colleagues and other members of staff to create teamwork and quality service through communication. To adopt a ‘can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs. Multi-tasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.

What needs to be in place

• Knowledge in OPERA PMS is an advantage but not essential.

Job details

• Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
• Cover night shift in the rare event the main night team are unavailable.
• Additional detail: Additional staff or wellbeing benefits may be available.