Regional Customer Services Manager

Regional Customer Services Manager focuses on take overall responsibility for the delivery of customer service quality and performance across the region.

What the role involves

• Take overall responsibility for the delivery of customer service quality and performance across the region.
• Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
• Leading and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
• Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
• At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thriv.

Skills and requirements

• Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
• Good working knowledge of NHBC standards, building regulations, and warranty obligations.
• Ability to provide sound advice and leadership to Customer Services teams and contractors.
• Determined, resilient, and self‑motivated.

Additional role context

• We are also creating a better working environment for our people.
• We create better places where people and planet prosper.