Regional Operations Manager

Regional Operations Manager focuses on overseeing delivery of all soft services including security guarding, cctv, control rooms, cleaning, housekeeping, and concierge services.

What the role involves

• Overseeing delivery of all soft services including security guarding, CCTV, control rooms, cleaning, housekeeping, and concierge services.
• Ensure high standards of service delivery aligned with SLAs, KPIs, and client expectations.
• Leading contract performance through audits, reporting, and continuous improvement initiatives.
• Ensure compliance with all relevant legislation including Health & Safety, SIA regulations, GDPR, and COSHH.
• Take ownership of regional P&L performance, managing budgets, labour costs, and contract profitability.
• Supporting contract renewals, bids, and mobilisation of new business opportunities.

Skills and requirements

• Proven ability to manage budgets and P&L performance in a commercial environment.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce systems such as Timegate, Zoho, and Partner System.
• Minimum 5+ years’ management experience in a relevant sector.
• Full UK driving licence and willingness to travel.

Confirmed role details

• 40 hours per week – flexible to meet the needs of the business.
• 25 days holiday per annum + 8 bank holidays.
• Free Employee Assistance Programme 24/7 including counselling support.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication