Regional Workplace Experience Manager

Regional Workplace Experience Manager focuses on support workplace teams across multiple sites to deliver high service standards.

What the role involves

• Support workplace teams across multiple sites to deliver high service standards.
• Overseeing the delivery of workplace services, including reception, cleaning, maintenance, catering, and events, in line with SLAs and KPIs.
• Conduct regular site visits to monitor service quality, address issues, and engage with on-site teams.
• Act as the primary point of contact for client stakeholders, maintaining strong and effective working relationships.
• Managing operational escalations and implement effective, timely solutions.
• Partner with clients to understand evolving needs and adapt workplace services accordingly.

Skills and requirements

• Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites.
• Strong leadership and people management capability with experience developing teams.
• Experience using workplace management systems and the Microsoft Office Suite.
• Sound knowledge of health and safety requirements and sustainability practices.