Relationship Director

Relationship Director focuses on maintain strong, multi-layered client relationships to drive retention, growth, and cross-selling opportunities.

What the role involves

• Maintain strong, multi-layered client relationships to drive retention, growth, and cross-selling opportunities.
• Strategic Relationship Management: Build.
• Service Performance: Oversee national service delivery standards, ensuring consistent excellence, rapid issue resolution, and a customer-first approach.
• Retention & Retender Strategy: Own contract retention strategy.
• Drive continuous improvement through learning analysis.
• Lead turnaround plans for at-risk accounts.

Skills and requirements

• Minimum 5 years’ experience in a senior leadership role within a security service-led organisation (e.g.
• Proven track record of driving retention, growth, and operational excellence at scale.
• Full 5-year checkable employment history including references, credit check, and right to work in the UK.

Confirmed role details

• Monday to Friday, 09:00 to 17:00.
• Full-Time, Permanent.
• Ensure every contract operates with clarity, confidence, and strong commercial discipline, while acting as a visible brand ambassador and industry leader.
• Operate in a business that values innovation, performance, and people.

Candidate fit

• An authentic and grounded senior leader aligned to our CARE values.

Additional role context

• Develop, and inspire Regional Directors and Account Directors, building a high-performing national leadership team.