Rent Arrears Team Leader

Rent Arrears Team Leader focuses on we are seeking an experienced and motivated team leader to oversee the day-to-day operations of a rent arrears team across both onshore and offshore locations.

What the role involves

• We are seeking an experienced and motivated Team Leader to oversee the day-to-day operations of a rent arrears team across both onshore and offshore locations.
• Develop a team responsible for managing rent arrears accounts.
• Overseeing both onshore and offshore team operations, ensuring alignment and consistency in performance and processes.
• Manage team performance against agreed SLAs and KPIs.
• Provide structured feedback to improve standards.
• Ensure agents are delivering effective, compliant, and customer-focused collections activity.

Skills and requirements

• Relevant leadership, project, operations, people-management, or stakeholder experience is useful.

Confirmed role details

• Competitive base salary.
• Salary sacrifice pension scheme.
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.

Candidate fit

• hands-on leadership, organisation, coaching, and reliable follow-through

Additional role context

• With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience.