Rent Income Officer

We are recruiting on behalf of a small but rapidly expanding Housing Association that is strengthening its income management function during a period of significant growth.
This is a high-impact, performance-focused role suited to an experienced rent income professional who takes ownership, drives results, and thrives in a fast-paced environment.

The Role
As Rent Income Officer, you will be responsible for maximising rental income, reducing arrears, and ensuring strong financial performance across the organisation’s housing stock.
You will operate with a high level of autonomy and accountability, managing rent income as a core business function and playing a key role in supporting the organisation’s continued growth.

Key Responsibilities of a Rent Income Officer:

Drive rent collection performance across the full portfolio

Actively manage and reduce arrears levels

Manage Universal Credit (UC) and Housing Benefit (HB) cases end-to-end

Resolve unallocated payments and payment delays with councils and DWP

Proactively manage high-risk and zero-payment tenants

Implement and monitor repayment plans

Escalate cases where required, including NOSPs and possession proceedings

Monitor collection rates and improve payment behaviour

Manage and coordinate remote/offshore support teams

Produce structured, KPI-driven weekly reports focused on actions and outcomes

Work closely with senior leadership to influence decisions and improve performance

What We'd Love To See From You:

Proven experience in rent income and arrears management within social housing

Strong knowledge of Universal Credit and Housing Benefit processes

Experience managing large housing portfolios (1,000+ units preferred)

Advanced Excel skills for tracking and performance reporting

Comfortable working independently without reliance on specific systems

Experience managing or working with remote teams

Strong communication and stakeholder management skills

Full UK driving license and access to a vehicle.

Key Competencies of a Rent Income Officer:

Highly results-driven with a focus on measurable outcomes

Commercially aware, understanding rent as a critical revenue stream

Proactive, solutions-focused mindset

Hands-on and accountable approach to workload

Able to manage pressure and high-volume caseloads

Strong organisational and leadership capability

Benefits:

Competitive salary based on experience

Full time role Mon - Fri

Opportunity to join a growing organisation with real influence over outcomes

High level of autonomy and ownership in your role

Clear opportunity to shape processes and drive operational improvements

Exposure to senior leadership and strategic decision-making

If this Rent Income Officer role is of interest please apply or contact