Rental Income Support – Customer Services (Temp: London)

This Customer Service Advisor role in Rent Income Support, Housing Income is focused on signpost residents to appropriate support services, including. It would suit someone who can bring are confident dealing with financial and arrears-related enquiries to the role.

Where ownership sits

Previous experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environments. Reports To: Rental Income Team Manager Location: Hybrid – 3 days per week in office Hours: Monday to Friday, 9:00am – 5:00pm.

What the role carries

Signpost residents to appropriate support services, including:. Maintaining accurate customer records within the housing management system. Carry out lower-level arrears recovery and administrative tasks as directed.

What helps the work land well

Are confident dealing with financial and arrears-related enquiries. Are motivated by helping residents achieve positive financial outcomes. Thrive in fast-paced, performance-driven environments.

What the role depends on

• Experience working with housing or income management systems.

Practical details

• Supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.
• To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears.
• Work model: Hybrid.
• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training