Repairs Planner

Repairs Planner focuses on managing the incoming repairs inbox, allocating work to operatives and subcontractors.

What the role involves

• Managing the incoming repairs inbox, allocating work to operatives and subcontractors.
• Schedule appointments and works effectively, ensuring resources are maximised.
• Use the in-house system to monitor and actively schedule operatives and subcontractors.
• Manage demanding situations, ensuring service recovery and customer satisfaction.
• Handling complex repairs.
• Take inbound calls and emails, log issues, allocate jobs.

Skills and requirements

• Experience within social housing and repairs/maintenance.
• Previous experience in planning and scheduling jobs using a planning system.
• Repair works typically carried out by direct labour staff or subcontractors.
• Knowledge of work-in-progress reduction, jeopardy planning, further works management, and extensions of time.

Confirmed role details

• £16.91 per hour (Umbrella Rate).
• 8:00am – 5:00pm Office-Based Full Time.