Repairs Principal Officer

Repairs Principal Officer focuses on leading the responsive repairs service, ensuring effective use of in-house operatives and external contractors.

What the role involves

• Leading the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
• Overseeing all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
• Managing disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
• Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
• Ensure compliance with health & safety legislation, regulatory standards, and local policies.
• Develop teams to achieve high performance and service excellence.

Skills and requirements

• Proven experience managing property repairs or maintenance services.
• Strong knowledge of repairs programs and operational delivery.
• Experience leading teams and driving performance, motivation, and engagement.
• Ability to manage budgets, contractors, and in-house resources effectively.

Confirmed role details

• 37 hours per week.
• Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
• Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
• Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.

Known job details

• Pay: £35 per hour