Reservations Administrator

Reservations Administrator focuses on managing bookings via telephone, email, and written correspondence using standard booking forms.

What the role involves

• Managing bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinating closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Maintaining a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Skills and requirements

• A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Previous experience in a similar customer/client-centric Reception or administrative role.
• Experience with Radiology patient information and booking systems.

Confirmed role details

• Job Type: Permanent, Full-Time (40 hours per week).
• Shifts are between 8:00am – 8:00pm (with set patterns such as 8:00–4:30, 9:00–5:30, or 11:30–8:00).
• Weekend work is occasional – currently approximately1 in 8 weekends on a fair rota system (this may change slightly to meet the needs of the business).
• We make sure rotas are shared well in advance, so you can plan your personal time.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through