Reservations Agent

The Reservations Agent position centres on maintaining accurate filing systems for all correspondence within the department. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Why this role may suit you

The key activities connected with the role of the Reservations Agent are as follows. Answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.

What you would be doing

Maintain accurate filing systems for all correspondence within the department. To ensure all system traces are actioned on a daily basis. To ensure all 'no-shows' from the previous night are followed up and charged accordingly.

What you need

• To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• Ability to produce work with a high degree of accuracy and attention to detail.
• All Microsoft Office packages and working knowledge of Opera PMS is essential.

Practical information

• Shift pattern: Nights.
• Additional detail: Pension support may be included.

Job details

• Benefits mentioned: Pension