Reservations and Events Coordinator

Job Description:

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous room reservations, meetings or conference booking experience using Opera Cloud/Delphi Systems, & are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements alongside the hotels Ops team..?

This dual role supporting both the reservations and event sales team is heavily administrative-based, requiring the successful candidate to effectively and efficiently deal with day-to-day enquiries, updating systems and taking payments for bookings alongside providing an outstanding customer experience reflecting brand and company standards. Does this sound like you..? If yes, we want to hear from you!

Key responsibilities of our Reservations and Event Sales Coordinator:

- Ensuring all charges are raised and paid for following established procedures

- Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all bookings

- To accept, process & manage meeting and event space bookings to ensure maximum revenue and occupancy

- Developing and maintain good working relationships with all colleagues & clients

- Dealing with any guest feedback or requests in a professional and efficient way

This position is a full time role with a general Monday-Friday working pattern but may also require occasional evening/weekend work as required by our clients (for appointments, show rounds etc.)

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience of PMS i.e. Opera

- Organisational skills based around administration

- Excellent time management and communication skills

- A positive and approachable attitude with a commitment to delivering high quality customer service

- Ability to work on your own and as part of a team

- Fluent English both verbally and written

About the Hotel
Located in the heart of the Black Country, the Copthorne Hotel Merry Hill–Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy ‘club benefits’ which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.

Faraday’s Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.

The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.

Key Information:

• Role: Event Sales / Reservations Agent
• Salary: £26,956.80 per annum
• Working Hours: 40h per week
• Address: Copthorne Hotel Merry Hill–Dudley, The Water Front, Level Street , Brierley Hill, Dudley, DY5 1UR

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.