Reservations & Events Commercial Lead

Reservations & Events Commercial Lead focuses on event days, peak compression, shoulder nights and short-lead enquiries create a commercial environment where decisions matter — and timing is everything.

What the role involves

• Event days, peak compression, shoulder nights and short-lead enquiries create a commercial environment where decisions matter — and timing is everything.
• Lead the reservations function with a strong commercial mindset, managing and developing a small team, setting standards and ensuring every enquiry is converted with intent.
• This is a hands-on, fast-paced role for someone ready to move beyond process ownership into visible commercial impact.

Confirmed role details

• Clear development into wider commercial and revenue roles.
• Industry-leading training and leadership development.
• Generous hotel discounts across the UK and Europe, including staff rates and up to 50% off food and beverage.
• 24/7 employee assistance support.

Candidate fit

• This opportunity is ideal for a Reservations Manager ready for more.
• Already be confident managing complex demand, high enquiry volumes and competing priorities.
• You understand systems, rate structures and availability controls — and increasingly find yourself thinking about how to convert better, yield smarter and maximise peak opportunity.

Additional role context

• With Twickenham Stadium directly next door, trading patterns are fast-moving and opportunity-rich.
• This role represents a significant step up in scope for an experienced Reservations Manager.
• Work closely with sales, events and hotel leadership, contributing meaningfully to commercial conversations and decision-making.