Resident Contact Centre Advisor

This Resident Contact Centre Advisor opportunity is built around supporting to CKH customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible. It would suit someone who can bring effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve to the role.

Who the work supports

This Resident Contact Centre Advisor opportunity is built around (include but are not limited to). We currently have a vacancy in our Resident Contact Centre Team working at Head Office, Shrewsbury Avenue.

Customer support involved

Supporting to CKH customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible. Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What helps in this service role

Effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve.

Customer service skills

• Understand CKH customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice.
• Therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services.
• Experience of working within a fast-paced customer-focused environment.

Job details

• Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location.
• Additional detail: Training or development support may be provided.