Resident Electoral Services Assistant

The Resident Electoral Services Assistant position with RED Personnel centres on promote self-service options and signpost complex queries to specialist teams. It would suit someone who can bring delivering exceptional customer service with a professional, calm and 'can-do' attitude under pressure to the role.

Role overview

To apply, email your CV to Imran Makda at RED Personnel, clearly highlighting your Web Eros and electoral services experience. This role requires proven Web Eros experience and strong electoral services knowledge to deliver first-class resident support remotely.

Main responsibilities

Promote self-service options and signpost complex queries to specialist teams. Utilise Web Eros to access, update and maintain electoral records accurately. Processing payments and basic transactions following council procedures and data protection policies.

What helps someone succeed

Delivering exceptional customer service with a professional, calm and 'can-do' attitude under pressure. Strong professional approach.

Requirements

• Ability to work full-time remotely with flexibility and initiative.
• Sound knowledge of electoral services and local election processes.
• Proven customer service in a high-volume contact environment.

Job details

• RED Personnel are delighted to be supporting Hammersmith & Fulham Council with the recruitment of an Electoral Services Assistant to handle local election enquiries during this bus.
• Resolve issues at first contact where possible, using Web Eros to maintain accurate data whilst upholding GDPR standards and promoting digital self-service.
• Deadline: Monday 9th March, 12pm.
• This is a front-door role directly impacting the council's resident satisfaction and reputation.