Resident Liaison Officer

As a Resident Liaison Officer, the work centres on managing and resolve resident queries and complaints. It would suit someone who can bring strong professional approach to the role.

Where ownership sits

As the Resident Liaison Officer, you will act as the key link between residents, site teams, and the wider project delivery team. Ensure households are fully informed about upcoming roofing works, supported throughout the process, and that any concerns are managed professionally.

What the role carries

Managing and resolve resident queries and complaints. Work with site managers and operatives to coordinate access and appointments. Carry out property visits to monitor progress and ensure respectful working practices.

What helps the work land well

Strong professional approach.

What the role depends on

• Experience as an RLO or in housing, customer service, or a community‑facing role.
• Ability to handle sensitive or challenging situations.
• Long‑term social housing contract in Eastbourne.

Practical details

• Full-Time, Permanent – up to 10 years work.
• £30,000–£35,000 Small Company Vehicle.

Requirements mentioned

• Driving licence