Responsive Repairs Manager

Responsive Repairs Manager focuses on support the development of high-performing supervisors and repairs operatives.

What the role involves

• Support the development of high-performing supervisors and repairs operatives.
• Managing a designated geographical patch alongside a specialist service area, including.
• Damp and MouldHHSRSDisrepairPrivate Sector LeasingComplex ProjectsCommunal Repairs.
• Leading the delivery of a resident-centric repairs service operating 24 hours a day, 365 days a year, ensuring effective out-of-hours coverage.
• Driving customer service excellence and achieve performance KPI targets.
• Overseeing complex and high-profile projects, ensuring strong cross-team collaboration and effective resident engagement.

Skills and requirements

• Enfield Repairs Direct, our in-house repairs provider launched in May 2020, has already had a positive impact on the customer experience in its first year of operation.
• This role requires a balance of strong technical/trade expertise, leadership capability, and coaching skills, alongside a relentless drive to improve the customer experience.

Confirmed role details

• We are looking to build a permanent team of motivated, customer-focused, empathetic, and results-driven individuals across a range of roles at all levels.