Restaurant Supervisor – Gordon Ramsay at The Mere

• To be a visual presence in Gordon Ramsey at the Mere Restaurant, in the absence of the Assistant Manager or Restaurant Manager.
• To run the shift and allocate daily roles to team members in the absence of the Assistant Manager or Restaurant Manager.
• Represent the restaurant in any meeting, in the absence of the Restaurant Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards
• To maintain operational stock levels and order as required
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Restaurant Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Restaurant Manager, as per specification.
• To be familiar with the menu, breakfast, evening, wine list & bar menu.

• Proven experience in a Supervisory role, ideally within a luxury environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven record in delivering results
• Ability to communicate effectively in English to support guest service, team leadership, and operational requirements.

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people