Retail Assistant Manager

Retail Assistant focuses on supporting more junior team members to excel and reach their full potential.

What the role involves

• Supporting more junior team members to excel and reach their full potential.
• Supporting your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
• Driving store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Delivering exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Supporting more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.

Skills and requirements

• Deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards.
• Be able to demonstrate your ability to deliver exceptional customer experience & service.
• Experience of understanding retail KPIs and how to drive improvements.
• Willingness to work towards WSET 2 and 3 Qualifications.

Confirmed role details

• A contributory Company Pension Plan.
• Life Assurance (Worth 2 times your annual salary).
• 29 days holiday, including public and bank holidays.

Candidate fit

• Customer focus, reliability, product awareness, and practical store standards.