Retail Assistant

Retail Assistant focuses on in this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

What the role involves

• In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
• Driving store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
• Delivering exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.

Skills and requirements

• Excellent time-management, delegation and problem-solving skills.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

Confirmed role details

• We are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Company sick pay scheme.
• 30 Hours Per Week.

Candidate fit

• customer focus, reliability, product awareness, and practical store standards