Retail Business Incident Manager

Retail Business Incident Manager focuses on ensure that all processes used by the business incident team are thoroughly documented, consistently audited, and regularly improved.

What the role involves

• Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
• Respond to a reported business/service incident and initiate the business incident management process.
• Collaboratively work alongside incident management team to ensure that all protocols are diligently followed.
• Implement and own the business incident management process and liaise with IT in resolving the incident.
• A prompt, clear decision maker, able to provide clear guidance to working groups and project teams.
• Develop concise, executable plans which align clearly with business directives.

Skills and requirements

• A relevant degree in Risk Management or Technology Systems.
• A relevant subject-related qualification (e.g. CISSP, CISM, CRISC).
• Work experience in one or more domains of operational risk, such as IT, information security.
• Process optimisation, fraud management.

Confirmed role details

• At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
• We employ approximately 3,000 people, principally in the United Kingdom and Ireland.
• Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.