Retail Customer Service

Retail Customer Service focuses on processing customers’ bets in a timely and attentive manner.

What the role involves

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Supporting key promotional events throughout the sporting calendar.

Skills and requirements

• We started with a clear and simple vision: to provide the ultimate betting experience for our customers.

Confirmed role details

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.