Retail Customer Service

This Job role is focused on processing customers’ bets in a timely and attentive manner. It would suit someone who can bring clear communication, patience, accurate records, and reliable follow-through to the role.

Where the work sits

A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers.

Customer support involved

Processing customers’ bets in a timely and attentive manner. Attending to all customer queries quickly and knowledgeably. Supporting key promotional events throughout the sporting calendar.

What helps in this service role

Clear communication, patience, accurate records, and reliable follow-through.

Practical details

• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Additional detail: Additional staff or wellbeing benefits may be available.

Customer service skills

• We started with a clear and simple vision: to provide the ultimate betting experience for our customers.
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.