Retail Digital Experience Advisor

The Retail Digital Experience Advisor position with Grade C or above in Jersey, Channel Islands centres on own the kiosk \u0026amp; Virtual Queue system, reporting any issues, customer feedback, or improvement ideas to Retail Management. It would suit someone who can bring high professional standards and disciplined judgement to the role.

Where ownership sits

OnboardingEnabled":true}} About JT Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. Educated to GCSE level English and Maths at Grade C or above, or equivalent.

What the role carries

Own the kiosk \u0026amp; Virtual Queue system, reporting any issues, customer feedback, or improvement ideas to Retail Management. Reduce the number of customers waiting for an advisor by proactively resolving queries through the MyJT App, assisting with self-serve options, and showing customers how to log fau.

What helps the work land well

High professional standards and disciplined judgement.

What the role depends on

• Establish and maintain knowledge of JT’s consumer products and services.
• Strong listening and problem-solving skills, highly organised with the ability to utilise active listening and open questioning to make relevant product recommendations.\u003c/li\u.
• String":"\u003cdiv\u003e\n\u003c!--block--\u003eIn this role, you’ll be the warm, welcoming presence that sets the tone for each customer’s experience.

Practical details

• Fully discounted staff services or cash allowance in lieu \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003e.
• Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations.
• String":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003e24 days holiday \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003e.
• Health \u0026amp; Dental Insurance \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003e.

Job details

• Benefits mentioned: Holiday allowance, Hybrid working