Retail Excellence Training Manager

As a Retail Excellence Training Manager, the work centres on driving excellence in service, engagement and product storytelling. It would suit someone who can bring passionate about retail, people development and performance to the role.

How the role is set up

Hold group training sessions to support with the development of store teams. Working as part of a national team, the role will provide hands on, instore support to improve customer experience, selling effectiveness and team performance through coaching, tra.

Where someone would start

Driving excellence in service, engagement and product storytelling. Supporting embedding Footasylum retail standards consistently across stores. Identify opportunities to improve the customer journey, selling behaviours and in-store execution.

What helps someone build confidence

Passionate about retail, people development and performance. Credible, confident and able to influence at all levels.

What is expected

• Customer experience is at the forefront and priority of every decision.
• Experience coaching and developing store teams and leaders.
• Proven experience in a multi-site retail environment.

Job details

• Deliver structured and on the job training to Store Managers, Supervisors and store teams.
• Coach leaders to improve confidence in selling, leading teams and driving performance.
• Build strong relationships with store leadership teams.
• Work closely with Retail Operations, Training & Development and Area Managers.

Requirements mentioned

• Driving licence