Retail & Fashion / Digital & Marketing / Digital Marketing & CRM Junior CRM Manager

As a Digital Marketing & CRM Junior CRM Manager, the work centres on design and deliver multi‑channel retention plans that boost loyalty, reduce churn and lift LTV. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Where ownership sits

Collaborate across Ecommerce, Creative, Insights, and Brand teams — as well as with external partners — to execute compelling campaigns. Use data‑driven insights to optimise cross‑sell, upsell, win‑back and at‑risk customer journeys.

What the role carries

Design and deliver multi‑channel retention plans that boost loyalty, reduce churn and lift LTV. Champion a test‑and‑learn culture, always seeking innovative ways to improve KPIs. Monitoring and report on performance, making recommendations that fuel growth.

What the role depends on

• Managing paid media campaigns, reporting, and task-by-task account priorities across relevant channels.
• Proven experience managing CRM campaigns for retail brands with a broad or global reach.
• Hands‑on knowledge of CRM platforms, ideally Exponea and analytics tools like GA.

Practical details

• £36,000 – £42,000 + Performance Bonus.
• Additional detail: Bonus opportunities may be available.

Job details

• Benefits mentioned: Bonus