Retail Sales Advisor

Retail Sales Advisor focuses on to support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross.

What the role involves

• To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross.
• To educate the store team on technical matters and how to resolve.
• To provide a high quality service and complete tasks accurately.
• Undertake regular learning and development and align with company and FCA requirements.
• Adhere to company and regulatory policies and guideline at all times.
• Partaking in Vodafone’s security vetting process whenever required.

Candidate fit

• Communicate the conversation accordingly.
• Ability to correctly gauge the customer’s level of technical understanding.
• Schedule technical appointments with customers.

Additional role context

• We’re here to build a network the UK can count on – one that connects people, places and potential.
• With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
• Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.