Retail Service Advisor, 38 hours, Leeds- Trinity

This Retail Service Advisor, 38 hours, Leeds opportunity is built around own it – follow our policies, flag risks, and protect both our customers and the business. It would suit someone who can bring customer focus, reliability, and organised practical standards to the role.

How the role is set up

Live our brand – show customers the benefits of staying connected with Virgin Media O2. Who we are At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections.

Where someone would start

Own it – follow our policies, flag risks, and protect both our customers and the business. Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters. Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.

What helps someone build confidence

careful practical judgement. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. A proactive attitude and team spirit to thrive in a collaborative environment.

What is expected

• Previous experience in retail, sales, or customer service (though not essential).

Job details

• 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%.
• A team player who brings positivity and energy to every shift.
• What's in it for you A competitive salary of £24,587 per year.