Retention Agent (Forex/CFD) — English Native (British or American Accent)

This English Native (British or American Accent) opportunity is built around managing a portfolio of active clients and implement retention strategies to increase engagement and activity. It would suit someone who can bring this role is focused on protecting revenue, improving client lifetime value (LTV), and reducing churn through proactive relationship management, client education, and structured fo to the role.

Where the work sits

Additional languages (Arabic, Russian, French, Spanish, Italian) is a plus. Requirements (Must-Have)Minimum 3 years’ experience in Forex/CFD retention (brokerage environment).

How the role works day to day

Managing a portfolio of active clients and implement retention strategies to increase engagement and activity. Driving KPIs such as reactivation rate, churn reduction, active traders, deposit continuity, and client satisfaction. Maintaining accurate records of all interactions in the CRM and follow internal workflows.

What helps in this setting

This role is focused on protecting revenue, improving client lifetime value (LTV), and reducing churn through proactive relationship management, client education, and structured fo. Strong professional approach.

What needs to be in place

• Collaborate with Compliance, Dealing, KYC, and Customer Support to ensure smooth client experience.
• Native-level English with clear British or American accent (verbal fluency is essential).
• Experience with platforms/tools like MT4/MT5, CRM systems, VoIP dialers, and ticketing tools.