Retention Programs Manager

The Retention Programs Manager position centres on leading Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Where the work sits

The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.

How the role works day to day

Leading Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner. Implement programs ensuring Gartner’s retention and growth strategy. Lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners.

Practical details

• You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to.
• Job Requisition ID:111309By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applica.
• Work model: Hybrid.

What needs to be in place

• Master's degree preferred.
• Ability to influence leaders to drive business outcomes and growth.
• Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients.

Requirements mentioned

• Excel