Sales Associate – Toys – 22.5 hours (Trafford)

As a Toys, the work centres on selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it. It would suit someone who can bring problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer to the role.

Who the work supports

Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area. Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.

How support shows up

Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same. Managing and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.

The approach that fits

Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer. Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation. An example of our values, a reliable and respected colleague.

What needs to be in place

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
• As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit wi.

Job details

• Additional detail: Flexible working options may be available.