Scheduler (Full time or part time)

Scheduler (Full time or part time) focuses on join our dedicated team, where we support individuals to live well and independently in their own homes within the community.

What the role involves

• Join our dedicated team, where we support individuals to live well and independently in their own homes within the community.
• Build effective and efficient schedules around our clients.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Develop excellent relationships with both clients.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.

Skills and requirements

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Candidate fit

• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Care Professionals so both can enjoy positive experiences.
• Care Professional information onto to the electronic scheduling system.

Additional role context

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
• This role is subject to a Access NI Enhanced Disclosure Check.