Sea Logistics Customer Care Specialist

This Sea Logistics Customer Care Specialist role is focused on ensure service excellence by leveraging a high level of forwarding and market knowledge. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem sol.
• You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own.
• Additional detail: Pension support may be included.

Likely focus of the role

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements.
• Ensure service excellence by leveraging a high level of forwarding and market knowledge.
• Closely liaise with Sales owners to ensure the smooth on-boarding of new customers.

Requirements mentioned

• Challenge your talent and come onboard to live an extraordinary experience.
• Participate in workshops and conference calls as required.
• Excellent knowledge of MS office features, especially excel.