Second Line Support Engineer

This Second Line Support Engineer opportunity is built around developing internal documentation to help the support team improve their technical knowledge and troubleshooting skills. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Who the work supports

We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale.

How support shows up

Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills. Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolut.

What needs to be in place

• Bachelor's degree in computer science or equivalent.
• Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
• Experience with programming/scripting (Batch, VB, Power.