Senior Business Manager

Senior Business Manager focuses on initiative delivery & program management: you drive execution of key strategic professional services initiatives and cx okrs, coordinating cross-functionally with other departments.

What the role involves

• Initiative Delivery & Program Management: You drive execution of key strategic Professional Services initiatives and CX OKRs, coordinating cross-functionally with other departments.
• Processing Excellence & Automation: You standardize and continuously improve project delivery workflows.
• Develop key Professional Services processes (driving activation, adoption, engagement CSAT, etc.), and explore automation opportunities using AI and other technologies like RPA.
• Operationalising Professional Service Catalog: You work together with our Engagement Manager to maintain and evolve the professional services we offer to new and existing customers.
• You operationalise how these different services impact team staffing, delivery, and the needed processes and systems.
• Professional Service Design: You create and operationalize a framework for development of complex support use cases into billable Professional Services.

Skills and requirements

• Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do.
• Education & Language: You have a university degree (or equivalent relevant work experience) and are fluent in written and spoken English.
• Self-Sufficient Execution: You thrive in small, dynamic, fast-growing teams, operating with a can-do attitude, self-sufficiency, and strong personal accountability to drive results.
• Multi-Tasking & Prioritization: You excel at managing multiple priorities efficiently, balancing strategic initiatives with day-to-day operational needs in a fast-paced environment.

Confirmed role details

• Check out some of the other benefits that make Personio a great place to work.
• Reevaluated each year – that includes salary, benefits, and pre-IPO equity.
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years.
• Make an impact on the environment and society with 1 (fully paid) Impact Day.

Candidate fit

• Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their million employees.

Additional role context

• This role requires 3 days per week in the office and is based in Munich, Dublin, Berlin or London.