Senior Claims Handler

Senior Claims Handler focuses on each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do.

What the role involves

• Each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do.
• Ensure claims statistics and management information are accurate and produced in accordance with SLAs (including incident/claim response times where applicable).
• Strong client service drive along with forward planning and analytical skills, able to triage information quickly and identify priorities during a live cyber incident.
• Coordinate stakeholders under pressure, and keen to develop your career in a specialist area.

Skills and requirements

• About You Proven experience handling Cyber claims (and/or Cyber incident response) within a commercial insurance environment.
• Wider knowledge of Professional Risks/Financial Lines business (PI, ML, D&O, Cyber and FI) is beneficial.
• Cert CII/Dip CII (Chartered Insurance Institute) qualification desirable (or willingness to work towards), educated to A level standard or equivalent.
• Experience within the insurance industry with a technical claims handling focus.

Confirmed role details

• Our Specialty Professional Risks Division is based in London, and this will be a hybrid role (3+ days/week in the office).
• Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Candidate fit

• Develop your cyber and professional lines market, insurer, legislation/regulatory and technical knowledge, including data protection and evolving cyber threat trends.

Additional role context

• Our team is composed of strong, like-minded professionals who are deeply engaged and committed to delivering exceptional service.
• We foster a collaborative and supportive environment where every team member is encouraged to grow.
• We believe in investing in our people and providing opportunities for career advancement.