Senior Client Care Manager

Senior Client Care Manager focuses on permanent, full-time.

Confirmed role details

• Permanent, Full-Time.
• Lead our Client Care Advisor teams in delivering personalised, exceptional, luxury experience across key CHANEL client touchpoints.
• Bring excellent organisational and problem-solving skills to manage a fast-paced operational environment, ensuring policies, standards and processes are well understood, executed a.
• Leverage IT platform experience to drive the technical evolution of the Client Care centre, while identifying opportunities for continuous operational and technical improvement.

Candidate fit

• Thrive in a fast‑paced, highly collaborative environment across regional, local and global teams and being the driving force for the Client Care of the future.
• Nurture team knowledge by encouraging curiosity, continuous learning and development.
• Apply strong problem‑solving skills to resolve challenging situations quickly and empower the team to do the same.