Senior Collections Advisor

The Senior Collections Advisor position centres on creating realistic repayment and support solutions that meet both customer and business needs. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Role overview

Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances. Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence.

Main responsibilities

Creating realistic repayment and support solutions that meet both customer and business needs. Regularly reviewing customer plans to ensure they remain accurate and supportive. Provide compassionate and effective support through:.

What helps someone succeed

careful practical judgement. Proactive, compassionate, and solutions-driven in approach.

Requirements

• Strong communication skills with the ability to build lasting relationships.
• Experience within customer service, banking, or a financial support environment.
• Providing clear guidance on debt management options when required.

Job details

• Supportive team environment with potential to move into a permanent contract.
• Hybrid working options available following training.
• If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.
• Monday to Friday, 9:00 am - 5:00 pm.