Senior Commercial Property Claims Handler

Direct Line Group Glasgow, Scotland Mar 17, 2026

Type Full Time
Pay Not listed
Work Hybrid
Contract Permanent

Senior Commercial Property Claims Handler focuses on managing end-to-end handling of retained technical claims.

What the role involves

  • Managing end-to-end handling of retained technical claims.
  • Supporting technical development through case clinics, audits, and sharing legal/technical updates.
  • Maintaining strong control of indemnity spend and accurate reserving.
  • Managing customer and third-party expectations throughout the claim lifecycle.
  • Focus on your own development to support our centre-of-excellence standards.
  • Excellent stakeholder management skills, with the ability to build effective relationships.

Skills and requirements

  • Experience coaching, supporting or mentoring colleagues to develop their capability.

Confirmed role details

  • Glasgow - Hybrid (at least 50% office-based).
  • Full Time, Permanent Position.
  • Our hybrid model offers a 'best of both worlds' approach.
  • 9% employer contributed pension.

Additional role context

  • Triage new large and technical property claims.
  • When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

Known job details

  • Pay: £50,000
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