Senior Complaints Administrator

This Senior Complaints Administrator role in Redhill or Leeds is focused on we are hiring a Senior Complaints Administrator, based in Redhill or Leeds, to support the Life. It would suit someone who can bring demonstrate strong problem-solving skills and a proactive approach to resolution and prevent escalations including speaking to customers by telephone to the role.

Where ownership sits

Escalate areas of concern to the Complaints Manager, as appropriate. Partnering, collaborating, and contributing to team cohesion and wellbeing, which is paramount.

What the role carries

We are hiring a Senior Complaints Administrator, based in Redhill or Leeds, to support the Life. Identify potential sources of errors and/or process failures and suggest improvements. Liaise with internal departments to analyse root causes of complaints and report this into the LifeSight Complaints Manager.

What helps the work land well

Demonstrate strong problem-solving skills and a proactive approach to resolution and prevent escalations including speaking to customers by telephone.

What the role depends on

• Ensure complaints are handled efficiently and professionally with high quality responses and appropriate updates to customers to deliver a good customer experience.

Practical details

• The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
• Our global Outsourcing line of business provides outsourced administration services to occupational pension funds, working with some of the world’s leading organisations.
• They offer excellent opportunities for experienced pension professionals.
• Work model: Remote.

Job details

• Benefits mentioned: Pension, Flexible working