Senior Complex Claims Adjuster – Portfolio Package (Property)

Senior Complex Claims Adjuster - Portfolio Package (Property) focuses on to provide training and be a technical referral point for other team members.

What the role involves

• To provide training and be a technical referral point for other team members.
• Assisting in continuous improvement across the region through support for Quality Assurance.
• Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
• Handling higher level of complexity claims (Complex losses) within authority limits.

Skills and requirements

• External stakeholder communication where required as, Portfolio technical claims expert and thought leader.
• An experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.

Confirmed role details

• We know how important it is to protect and invest in what’s most important to you.
• Reimagining insurance to make a bigger difference to the world.
• (AIG) is a global leader in commercial and personal insurance solutions.
• We are one of the world’s most far-reaching property casualty networks.

Additional role context

• Coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims.
• Regional Audit processes (potentially, assisting Team Manager to complete monthly quality monthly quality assurance reviews).