Senior CRM and Loyalty Manager

Senior CRM and Loyalty Manager focuses on build the crm and loyalty infrastructure from the ground up.

What the role involves

• Build the CRM and loyalty infrastructure from the ground up.
• Develop customer segmentation, lifecycle journeys, and engagement strategy.
• Managing relationships with external technology partners and ordering platforms.
• Supporting the integration of customer data across app, kiosk, and digital ordering environments.

Skills and requirements

• The business is looking for someone who can combine strategic thinking with hands on execution to create top class customer experience and loyalty proposition.
• Strong experience in CRM, loyalty, lifecycle marketing, or customer growth.
• Experience working independently within lean or scaling businesses.

Additional role context

• Senior CRM and Loyalty Manager.
• Working closely with an experienced brand strategist and senior leadership team, this role offers the opportunity to design.
• Help shape a next generation loyalty proposition focused on customer value and long term engagement.

Known job details

• Pay: £85,000–£90,000