Senior Customer Contact Advisor

The Lawyer Awards in is looking for a Senior Customer Contact Advisor in Bristol, England, with the role focused on delivering timely, accurate, and compassionate support to customers across inbound and outbound contact channels (phone, email, web). It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Employer: The Lawyer Awards in
• Location: Bristol, England
• Contract: Full-time
• Work model: Hybrid
• This role is being offered on a full-time permanent basis.
• Receive a competitive salary with an annual pay review.
• Also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and priv.
• Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

Likely focus of the role

• Delivering timely, accurate, and compassionate support to customers across inbound and outbound contact channels (phone, email, web).
• In line with our ‘Right First Time’ strategy.
• Build trust with customers from all backgrounds.

Requirements mentioned

• Previous experience of dealing with customers within credit control, customer service, customer account management within a financial or professional services environment.
• Ability to handle difficult conversations remaining sensitive and professional at all times.
• Good listening skills and ability to question and challenge information provided.