Senior Customer Service Assistant

The Senior Customer Service Assistant position centres on handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role. It would suit someone who can bring clear communication, reliability, and practical judgement to the role.

Known job details

• Pay: £14.80 per hour
• Contract: Full-time
• Shift: Weekends
• (40 hours/week).
• Varied between 5AM and 8.30 PM, including weekends.
• We are a premier provider of catering and onboard services to the British Railway Industry.
• With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Likely focus of the role

• Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

Requirements mentioned

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.