Senior Customer Service Officer

Senior Customer Service Officer focuses on handling customer enquiries across a range of communication channels.

What the role involves

• Handling customer enquiries across a range of communication channels.
• Liaise with internal departments and external organisations to resolve issues efficiently.
• Delivering a professional and customer-focused service at all times.
• Coordinate corporate complaints and customer feedback processes.
• Promote best practice in complaint handling and customer service.
• Review customer behaviour and complaints policies in line with legislation and guidance.

Skills and requirements

• Experience using CRM systems.
• P: 01242 783524.

Confirmed role details

• £15.06 per hour|37 hours per week| Temporary Contract ongoing.
• Act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positi.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through