Senior Customer Support Specialist (German Support)
Job description
As a Senior Customer Support Specialist (German Support) in San Francisco, CA, the work centres on de-escalate and resolve issues by leveraging platform and industry expertise. It would suit someone who can bring please be aware that all official communication will only be sent from @Rippling.com addresses to the role.
Where the work sits
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! Our Support Organization is composed of product specific teams such as HR, IT and Finance.
How the role works day to day
De-escalate and resolve issues by leveraging platform and industry expertise. Responsible for supporting our Rippling customers and resolving issues related to our products. Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
What helps in this setting
Please be aware that all official communication will only be sent from @Rippling.com addresses. Strong professional approach.
Practical details
- Work model: Hybrid.
What needs to be in place
- 4+ years of work experience in a customer/client-facing role - ideally with HR/SaaS/Tech experience.
- Organisational skills and experience improving processes.
- Time management skills and ability to prioritize.
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