Senior IT Engineer

Senior IT Engineer focuses on they provide comprehensive it support and project delivery services to smb clients across all sectors, typically supporting organisations with 10-100 users.

What the role involves

• They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users.
• Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions.

Skills and requirements

• Microsoft 365 & Azure: Administration, troubleshooting, and solution design.
• Resolve complex, multi-layered technical issues.
• At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent).

Confirmed role details

• Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called).
• Full certification support: We provide all training materials and pay for exam fees.
• We’ll work with you to develop expertise in areas that interest you, including.
• £40,000 – £45,000 depending on experience.

Candidate fit

• Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support.
• Understands that great IT support is as much about communication as it is technical skill.

Additional role context

• Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
• Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
• Collaborative team of 20 engineers across all support tiers.

Known job details

• Pay: £40,000 – £45,000