Senior Manager/ Vice President
Job description
The Senior Manager/ Vice President position in London centres on establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction. It would suit someone who can bring strong professional approach to the role.
Where the work sits
Develop and enforce support policies, procedures, and standards to enhance user experience. Provide administrative oversight for IT infrastructure resources located in London, including network, servers, storage, and security systems.
How the role works day to day
Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction. Overseeing application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination. Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.
What helps in this setting
Strong professional approach.
Practical details
- Additional detail: Training or development support may be provided.
What needs to be in place
- Minimum 10-12 years of experience in IT operations, with at least 3 years in a managerial role.
- Proven experience managing enterprise applications and end-user support teams.
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
Job details
- Benefits mentioned: Training
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